• Go to the ONLINE STORE which will give detailed descriptions and pictures of all of our yarns, patterns and accessories

• Use the shopping cart to purchase

• Use credit cards to pay online over our secure site; we accept VISA, MasterCard and Bankcard

• We also accept Australian cheques or money orders (must be cleared before goods are shipped)

• All orders from Australia are inclusive of GST (10%), International orders are exempt from this tax

• We are also happy to accept telephone orders. Please have your credit card details ready.
- Phone orders open between 9.30am-10.30am CST on (08) 8364 4866
or anytime by fax on (08) 8431 1102 (within Australia)
- International - 00 61 8 8364 4866 (ph) - 00 61 8 8431 1102 (fax)
- Shop opening hours Mon – Fri: 10am – 5pm Sat: 9am – 2pm
- Download mail order form

• Goods are shipped within 7 working days. If items are out of stock please allow up to 3 weeks for delivery.

• We use Australia Post (registered) to freight your orders charged at current rates dependent on weight and area code.

• If your selection is unavailable we will contact you via e-mail the next working day to advise.

• We will endeavour to respond to all enquiries within 48 hours.

• There is no refund or exchange unless the goods are faulty or damaged in transit, then we are committed to addressing and solving the issue.

• To avoid refund disputes please:
- advise us within 7 days of receiving faulty/damaged goods
- return the goods and packaging to us as evidence.